Cisco 100-140 : Cisco Certified Support Technician (CCST) IT Support

Cisco 100-140 Exam Syllabus Topics:

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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Cisco Certified Support Technician (CCST) IT Support Sample Questions:

Question #1
A user reports the following:
I cannot connect to my Office 365 web applications from my Windows 10 computer.
You need the user to gather additional information to help troubleshoot their issue.
Which part of the screen should the user focus on to access this information?
Select the correct option in the answer area.

Question #2
An employee is struggling with using Google Drive for storing Microsoft Office files that they create and edit on their PC using custom templates. Company policy encourages all employees to store their files on Google Drive, which is available as part of the company's Google Workspace subscription.
What should you recommend to help the employee more easily manage files on Google Drive?

A. Use AirDrop to transfer and download the files from Google Drive.
B. Have the employee upload all edited and new files to Google Drive at the end of each work day and then download the required files for editing as needed.
C. Recommend that the user stop using Microsoft Office and only use Google Workspace apps.
D. Instruct the employee to download and install Google Drive for Desktop.

Question #3
Joe calls in to report internet outages. A customer service technician enters the trouble ticket shown below.
Review the trouble ticket below and classify which parts of this ticket follow documentation best practices.

Move the description to each label to identify whether the part of the documentation referenced by the label meets documentation best practices or does not meet documentation correct practices.
Note : You will receive partial credit for each correct answer.

Question #4
Match each Windows tool from the list on the left to its appropriate usage scenario on the right.
Note: You will receive partial credit for each correct selection.

Question #5
A user needs assistance configuring Microsoft Teams so that it will start automatically.
Which category in Teams should the user select to set the application to auto-start?

A. Notifications and activity
B. Accounts and orgs
C. Appearance and accessibility
D. General

Solutions: