Apple Apple-Device-Support : Apple Device Support Exam

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Apple Apple-Device-Support Exam Syllabus Topics:

Reference: https://it-training.apple.com/tutorials/support/supx01/

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Apple Device Support Sample Questions:

Question #1
A user's Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hot-spot doesn't connect. Which method should the user try next to solve the issue?

A. Go to General > Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings.
B. Go to Cellular > Cellular Data Options, then turn on Data Roaming.
C. Go to Cellular > Cellular Data Options, then set Data Mode to Allow More Data on 5G.
D. Go to Personal Hotspot, and set "Allow Others to Join".

Question #2
Scenario
You were asked to prepare to upgrade your organization ' s entire iPhone inventory to iOS 17. Your current inventory includes these devices:
* iPhone SE (2nd generation)
* iPhoneX
* iPhone SE (3rd generation)
* iPhone 6s
* iPhone 7
* iPhone 8
Select two responses.
Which two iPhone models should you replace to prepare for the iOS 17 upgrade?

A. iPhone SE (3rd generation)
B. iPhone 6s
C. iPhone7
D. iPhone8
E. iPhone X
F. iPhone SE (2nd generation)

Question #3
Where in Settings can you review configuration profiles?

A. General > Privacy & Security
B. General > VPN & Device Management
C. Privacy & Security > Profiles
D. Profiles > Remote Management

Question #4
How do you access Wireless Diagnostics and view additional network information from the menu bar?

A. Press and hold the Command key, then click the Wi-Fi icon.
B. Right-click the Wi-Fi icon, then click the network SSID.
C. Click the Wi-Fi icon.
D. Press and hold the Option key, then click the Wi-Fi icon.

Question #5
Where are sysdiagnose log files located on iPhone?

A. Settings > Privacy > Analytics & Improvements > Share With App Developers
B. Settings > Privacy > Tracking
C. Settings > Privacy & Security > Analytics & Improvements > Analytics Data

Solutions: