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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Knowledge Management: The topic knowledge management explains the Salesforce Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices for creating, publishing, consuming, providing feedback, and archiving knowledge. It also covers the configuration of Knowledge to deliver service support and self-service processes.
Topic 2	Intake and Interaction Channels: This topic addresses the recommendation of appropriate intake channels and their design based on business process requirements. It also discusses the use cases and functionality for proposed interaction channels, as well as the design considerations and best practices for configuring an interaction channel solution.
Topic 3	Service Cloud Solution Design: The topic delves into the analysis of customer requirements to determine appropriate solution designs for the service agent experience and the customer experience, including interaction channels. It also covers the sub-topics of data security and compliance measures.
Topic 4	Contact Center Analytics: This topic involves the development of reports and dashboards in Salesforce to provide relevant information to different stakeholders, such as agents, managers, and executives.
Topic 5	Case Management: It delves into designing case management solutions, from creation to closure, including assignment, escalation, resolution, and disposition. It also covers case deflection strategies, service entitlements, milestones, assets, business hours, SLAs, and the capabilities and use cases of Service Cloud automation.
Topic 6	Industry Knowledge: This topic covers the key factors that influence contact center metrics and KPIs, the risks, benefits, and business challenges of meeting client's desired outcomes, as well as the industry standards and general capabilities of different service organizations.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

Service-Cloud-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:

Interaction Channels 9%
Industry Knowledge 22%
Service Cloud Solution Design 19%
Knowledge Channels 9%
Contact Center Analytics 5%
Implementation Strategies 19%
Integration and Data Management 6%
Case Management 11%

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What is the duration of the Service-Cloud-Consultant Exam

Number of Questions: 60
Passing Score: 67%
Length of Examination: 105 minutes
Format: Multiple choices, multiple answers

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Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) : Service-Cloud-Consultant日本語

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