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Avaya Aura(TM) Contact Center Implementation : 6202

6202

Exam Code: 6202

Exam Name: Avaya Aura(TM) Contact Center Implementation Exam

Updated: Nov 05, 2026

Q & A: 65 Questions and Answers

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6202 Exam Reference

Avaya Aura Contact Center Implementation 6202 Exam

Avaya Aura Contact Center Implementation 6202 Exam is related to Avaya Implementation Professional Specialist Certification. This exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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Avaya 6202 Exam Syllabus Topics:

SectionWeightObjectives
System Configuration25%- Contact Center management and routing
- Agent and skill configuration
- Reporting and database settings
Architecture and Components20%- Avaya Aura Contact Center platform overview
- Server hardware and software requirements
- Integration with Avaya Aura Communication Manager
Installation and Deployment25%- Database setup and configuration
- Core software installation procedures
- Post-installation validation
Implementation Preparation15%- Network and security planning
- Windows Server configuration
- Licensing and activation
Maintenance, Backup and Troubleshooting15%- Monitoring and routine maintenance
- Common issues and resolution methods
- System backup and restore procedures
6202 Related Exams
6201.1 - Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
3101 - Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam
6002.1 - Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam
6207.1 - Avaya Aura Contact Recording and Avaya Aura® Quality Monitoring Implementation Exam
72200X - Avaya Aura® Core Components Support Exam
Related Certifications
ACDS-3186
ACIS
APSS
Avaya ACSS
Avaya Specialist
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