Cisco 300-830 : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1
An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A. customer name
B. phone ANI
C. schedule date in YYYY-MM-DD format
D. schedule date in YYYY-DD-MM format
E. schedule timezone

Question #2
An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A. Queue overflow thresholds
B. Dial plan and outbound ANI policies
C. Desktop JSON restrictions
D. Browser certificate pinning

Question #3
An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that registration be refreshed every 2 minutes. Which command meets this requirement?

A. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
B. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
C. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls
D. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls

Question #4
A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A. Webex Workforce Optimization (WFO)
B. Custom Connectors to Conversation Intelligence platforms
C. Calabrio ONE solution
D. Webex Connect Platform
E. Quality Management license

Question #5
Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A. Assign skills in flow
B. Allotted on Desktop Profile
C. Assign skills to the queue
D. Allocated to Channels
E. Assigned to Capacity-based Teams

Solutions: