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Avaya 3001 : Avaya IP Office Configuration and Maintenance Exam

3001

Exam Code: 3001

Exam Name: Avaya IP Office Configuration and Maintenance Exam

Updated: Oct 08, 2026

Q & A: 84 Questions and Answers

3001 Free Demo download

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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
User, Extension, and Group Management- Hunt groups and call distribution
  • 1. Call routing logic
    • 2. Group configuration
      - User provisioning
      • 1. User profiles and rights
        • 2. Extension assignment
          Voice Services and Telephony Features- SIP and trunk configuration
          • 1. PSTN integration basics
            • 2. SIP trunk setup
              - Basic telephony services
              • 1. Call handling features
                • 2. Voicemail configuration
                  IP Office System Installation and Configuration- Hardware and platform components
                  • 1. IP Office control units
                    • 2. Expansion modules and endpoints
                      - Initial system setup and licensing
                      • 1. License management and activation
                        • 2. System configuration basics
                          Maintenance, Troubleshooting, and System Monitoring- System diagnostics
                          • 1. Log analysis
                            • 2. Alarm handling
                              - Backup and restore procedures
                              • 1. System recovery
                                • 2. Configuration backup

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  Question #1
                                  The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is an alarm call please hang up". Which description is true?

                                  A. The telephone display message can be changed.
                                  The prompt can be changed by telephone or can use a .wav file.
                                  B. The telephone display message cannot be changed.
                                  The prompt cannot be changed.
                                  C. The telephone display message cannot be changed.
                                  The prompt can be changed by telephone but cannot use a .wav file.
                                  D. The telephone display message can be changed.
                                  The prompt can be changed by telephone but cannot use a .wav file.


                                  Question #2
                                  Calls into the IP500 are not ringing to the expected user.
                                  Which statement correctly describes how the Call routing is validated?

                                  A. Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
                                  B. Capture a System Monitor trace and escalate to Avaya for an answer.
                                  C. Use the System Status Application (SSA) to see what user the call is ringing to.
                                  D. Use Customer Call Status (CCS) to see what user the call is ringing to.


                                  Question #3
                                  What does "IMAP support" mean in the IP Office UMS service?

                                  A. A user can see/listen to voicemail messages via Web browser.
                                  B. A user can receive voicemail messages to their Outlook, Outlook express and/or Lotus Notes programs running on their pc.
                                  C. A user ran receive voicemail messages only using MS Outlook.
                                  D. All messages arc forwarded to a user e-mail account and deleted on their telephone.
                                  E. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.


                                  Question #4
                                  When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

                                  A. Advanced Small Community Networking (SCAN)
                                  B. Preferred edition - Messaging
                                  C. IP500 IP Office Multi-Site Network (MSN)
                                  D. IP300 Voice Networking Channels


                                  Question #5
                                  For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

                                  A. Set CDR.
                                  B. Set SMDR.
                                  C. Set IP address of call accounting software.
                                  D. Install Delta Server.


                                  Solutions:

                                  Question #1
                                  Correct Answer: A
                                  Question #2
                                  Correct Answer: C
                                  Question #3
                                  Correct Answer: B
                                  Question #4
                                  Correct Answer: C
                                  Question #5
                                  Correct Answer: B,C

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