Apple 9L0-005 : Apple Desktop Service Certification Exam

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Apple Desktop Service Certification Sample Questions:

1. Which of the following tools is required to open a Mac mini?

A) 5 mm hex nut driver
B) Torx T-15 screwdriver
C) Sharpened putty knife
D) CRT discharge tool
E) Torque screwdriver

2. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Discussions
B) User's manual
C) Service manual
D) Downloads

3. Which of the following is NOT a good step to take when working onsite on a computer?

A) Place parts on the floor.
B) Wear a grounded ESD wrist strap.
C) Check the polarity of the grounded power outlet.
D) Use a grounded ESD mat.

4. Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?

A) AppleTalk is active.
B) No DHCP server available.
C) No active Ethernet link.
D) Incorrect DNS entry.

5. In the component isolation technique, if you do not get a startup chime and/or a flashing question mark after configuring a minimal system, you check the components of the minimal system by _____.

A) replacing them with known-good parts in a specified order
B) replacing them with known-good parts in any order
C) disassembling and reassembling them
D) adding more known-good parts in a specified order

Solutions: