Salesforce AP-212 : Loyalty Management Accredited Professional

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

In which two scenarios should an Administrator use member engagement attributes?

A. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
B. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
C. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
D. Member attends three trainings between March 1st and April 30th to get 200 bonus points.

Question 2

For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

A. Add the 'Create Case' action on the Loyalty Program Member page layout
B. Add the loyalty Program Members' related list on the Case page layout
C. Add the 'Associate Program Member' action on Case page layout
D. Add the 'Cases' related list on the Loyalty Program Member page layout

Question 3

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
B. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
C. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
D. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

Question 4

What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A. Create a Decision Tree using Flows with a leaf for every combination
B. Create a Decision Table and define the Redemption Catalogue as business rules.
C. Create a Loyalty Process with different rules to manage every combination
D. Create an Apex Class and implement a Redemption Catalogue engine.

Question 5

A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A. Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
B. Set up Members "Exclusive Access to VIP Events" as a Member Promotion
C. Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit
D. Set up Members "Exclusive Access to VIP Events" as a Voucher

Solutions: