Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

A) FSL Resource License
B) FSL Admin License
C) FSL Dispatcher License
D) FSL Agent License

2. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Product Consumed for each site visit.
B) Create a new Child Work Order for each site visit.
C) Create a new Work Order Line Item for each site visit.
D) Create a new Service Appointment for each site visit.

3. Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A) Milestones for Work Orders can be configured in Setup.
B) A new Entitlement Process requires selecting a single Entitlement Process Type.
C) Milestones for Work Orders can be set up from the metadata API.
D) A single Milestone can be added to both Case and Work Order Entitlement Processes.
E) An Entitlement Process must be applied to both Cases and Work Orders.

4. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A) Work Types and Skill Requirements for Install, Break-fix, and Inspections.
B) Work Order custom fields to define Install, Break-fix, and Inspections.
C) Work Type Line Items for Install, Break-fix, and Inspections.
D) Work Order Record Types for Break-fix, Install, and Inspection.

5. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The default drip feed setting is overriding the drip feed rate on a service territory.
B) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
C) The appointment status is going from Scheduled to Completed.
D) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

Solutions: