EXIN ITIL-F : ITIL Foundation

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Continual service improvement
B. Service level management
C. Change management
D. Availability management

Question 2

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A. Continual service improvement
B. Service operation
C. Service strategy
D. Service transition

Question 3

In which of the following areas would ITIL complementary guidance provide assistance?
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models

A. Neither of the above
B. Both of the above
C. Option 1 only
D. Option 2 only

Question 4

Which of the following BEST describes service strategies' value to the business?

A. Allows higher volumes of successful change
B. Reduction in the duration and frequency of service outages
C. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
D. Reduction in unplanned costs through optimized handling of service outages

Question 5

Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?

A. Service level management
B. Change management
C. Service transition planning and support
D. Service strategy

Solutions: