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EXIN ITIL 4 Foundation Sample Questions:

1. Which can a change schedule be used for?

A) Providing a means of initiating and assessing normal changes
B) Tracking and managing improvement ideas from identification through to final action
C) Speeding up the planning and authorization of emergency changes
D) Providing information about deployed changes to help manage incidents and problems

2. What is defined as any financially valuable component that can contribute to the delivery of a service?

A) Configuration item
B) Event
C) IT asset
D) Product

3. An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A) Collaborate and promote visibility
B) Keep it simple and practical
C) Start where you are
D) Focus on value

4. Which includes governance, management practices, and continual improvement?

A) The 'value stream and processes' dimension
B) The service value system
C) The 'deliver and support' value chain activity
D) The 'focus on value' guiding principle

5. Which TWO BEST describe the guiding principles?
1. Short-term
2. Standards
3. Recommendations
4. Long-term

A) 1 and 2
B) 1 and 4
C) 2 and 3
D) 3 and 4

Solutions: