EXIN ITIL : ITIL Foundation (V4)

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EXIN ITIL Foundation (V4) Sample Questions:

1. How does a service consumer contribute to the reduction of disk?

A) By managing staff availability
B) By paying for the service
C) By managing server hardware
D) By communicating constraints

2. What is the purpose of the 'deployment management' practice?

A) To make new or changed services available for use
B) To ensure services achieve agreed and expected performance
C) To set clear business-based targets for service performance
D) To move new or changed components to live environments

3. How can a service consumer contnbute to the reduction of nsk?

A) By ensuring that the service provider's resources are correctly configured
B) By managing the detailed level of risk on behalf of the service provider
C) By providing the service in accordance with requirements
D) By fully understanding then own requirements for the service

4. Which competencies are required by the 'service level management' practice?

A) Problem investigation and resolution
B) Incident analysis and prioritization
C) Business analysis and commercial management
D) Balanced scorecard reviews and maturity assessment

5. In which step of the 'continual improvement model' is an improvement plan implemented?

A) How do we get there?
B) Did we get there?
C) Take action
D) What is the vision?

Solutions: