PDF Version DemoPotential Candidates and Their Abilities
The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:
- Schedule and dispatch work orders;
- Manage inventory and purchasing;
- Configure field service applications;
- Manage assets and agreements;
- Manage field service mobility.
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Exam Details and Topics
In regards to the exam details, it is important to start with the format. The test can be taken in the English language only. It is known to be 120 minutes long with approximately 40-60 questions to answer. The candidates in the United States are required to pay $165 to sit for this exam either online or at any Pearson VUE center near them. This cost is not applicable in other countries. Due to taxation, it is usually different and on the higher side. Those individuals who are not in the USA can find out how much they should pay for the test on the official webpage.
The Microsoft MB-240 exam is dedicated to Dynamics 365 Customer Engagement Functional Consultants who have Field Service experience. These specialists have the necessary experience to implement solutions and manage resources that help them complete the field service lifecycle.
What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam
- Passing Score: 700 / 1000
- Type of Questions: This test format is multiple choice.
- Length of Examination: 50 mins
- Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Topic 2: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Configure and use connected field service and IoT features - Extend functionality with customizations and solutions |
| Topic 3: Schedule and dispatch work orders | 15–20% | - Manage bookings, resource availability, and conflicts - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) - Configure scheduling parameters, booking statuses, and requirements |
| Topic 4: Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history |
| Topic 5: Manage inventory and purchasing | 5–10% | - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume |
| Topic 6: Configure field service applications | 20–25% | - Configure resources, resource types, and resource roles - Configure service agreements, booking rules, and settings - Configure incident types, service tasks, and products - Configure core settings and administration areas |
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