Nokia SDM_2002001030 : SDM Certification - PS NSOP

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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the key function and activities you would undertake to ensure the optimal running of the GNOC?

A) Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.
B) Set-up a competent organization and ensure people are motivated.
C) Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.
D) Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.

2. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's
B) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's
C) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
D) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's

3. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Immediately inform the CT head so he can advise the customer that the issue has been resolved.
B) Ensure the engineer receives the required training to ensure the error is not repeated.
C) Reprimand the engineer and send a major outage report to the customer.
D) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.

4. In an MS outsourced deal, what are the 3 key functions typically retained by the Operator?

A) Marketing, Sales and Customer Care.
B) Strategic planning, Capacity Planning and Customer Care.
C) Strategic planning, Marketing and Network Planning.
D) Strategic planning, Marketing and Billing.

5. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
B) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
C) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
D) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.

Solutions: