Avaya Aura® Contact Center Solution Design : 33810X

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Web Communication
B) Voice Mail
C) Instant Messaging
D) Short Message Service

2. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Microsoft Lync
C) Engagement Assistant
D) Presence Service

3. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Evolution of the Contact Center agent
B) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
C) Contact Center data gathered from generic reports only

4. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Avaya Presence Service
B) AACC High Availability
C) Microsoft Lync Integration
D) Email and Web Communication

5. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Contact Recording Advanced
B) Avaya Basic Contact Recording
C) Avaya Contact Recording
D) Avaya Enhanced Contact Recording

Solutions: