Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation : 6201-1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) CMS version is not configured an the system-parameters features farm,
C) CMS version is misconfigured on the system-parameters features form.
D) There is no network connection to CLAN.

2. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has a vector variable that is changed when an evacuation is required
B) E is a standard vector code for evacuation
C) E has been administered as a Feature Access Code
D) E is assigned to a VDN that routes calls to an evacuation vector

3. Which three are settings for Vector Variables? (Choose three)

A) Stop Position
B) Assignment
C) Length
D) Scope
E) Action

4. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the Data Storage Allocation on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the File System Partition size on the CMS.

5. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Vector farm
B) Hunt Group farm
C) Agent Login ID farm
D) VDN farm

Solutions: