The Beryl Institute Certified Patient Experience Professional : CPXP

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which is the MOST important initial strategy used to influence and effect positive change when enhancing the patient experience?

A. Understand the impact on staff.
B. Provide knowledge of how to change.
C. Create the desire to participate and support the change.
D. Create awareness of the need for change.

Question 2

Which data visualization illustrates the impact of process change to staff related to patient experience improvement efforts?

A. Pie charts
B. Bar graphs
C. Box and whisker diagrams
D. Run charts

Question 3

In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A. To make decisions for the patient
B. To provide care for the patient
C. To ensure that the patient is safe
D. To advocate for the patient

Question 4

Which is the MOST reliable way of communicating survey performance to key stakeholders as part of the improvement process?

A. Development of performance reports by individual teams posted on communication boards
B. Development and implementation of a comprehensive dashboard for leadership with all care experience performance metrics that are being tracked
C. Development of a list of websites for employees to use in order to access organization and department- level data when needed
D. Development of an organization-wide dashboard down to the department level shared broadly and regularly with leaders, providers, and staff

Question 5

What is Gemba when used within the Lean process methodology?

A. Collaboration to improve
B. Location where value is created
C. Reduced waste in future mapping
D. Continuous improvement designs

Solutions: