Salesforce Energy and Utilities Cloud Accredited Professional : AP-207

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?

A) Using Field Mapper
B) Creating Apex trigger
C) Adding fields in Checkout method
D) Adding fields in CPQ configuration

2. An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A) A Pricing Variable, with type as Price and charge type as Recurring
B) A Pricing Plan Entry, with type as Price and charge type as Recurring
C) A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
D) A Price List Entry, with amount as $60. currency as USD and charge type as Recurring

3. A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers

A) Big Objects Manager
B) Velocity Build Tool
C) IDX Workbench
D) Velocity Installation Assistant

4. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) Confirm customer entitlements for field service appointments.
B) See a list of all service and work types available in the system.
C) Check available field service time slots for the week.
D) Accurately confirm and verify customer details.

5. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
B) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C) Work with an external debt collection agency to ensure customers pay their outstanding amount.
D) Use the Create Payment Plan action in the Contact Center Console.

Solutions: