EXIN ITIL 4 Foundation : ITILFND_V4

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EXIN ITIL 4 Foundation Sample Questions:

1. What are the types of asset management?

A) Operational and technical management
B) IT asset management and software asset management
C) Operational management and IT asset management
D) IT asset management and technical management

2. Which of the following is the MOST important for effective incident management?

A) Collaboration tools and techniques
B) Automated pipelines
C) A variety of access channels
D) Balanced scorecard review

3. In service relationships, what is a benefit of identifying consumer roles?

A) It enables a common definition of value
B) It provides shared service expectations
C) It removes constraints from the customer
D) It enables effective stakeholder management

4. Which is a use of the change schedule?

A) Assigning resources to changes
B) Creating change models
C) Deciding the approval authority for changes
D) Automating the change process

5. Which guiding principle considers the importance of customer loyalty?

A) Optimize and automate
B) Start where you are
C) Progress iteratively with feedback
D) Focus on value

Solutions: