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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) : ITIL-DSV

ITIL-DSV

Exam Code: ITIL-DSV

Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

Updated: Jul 18, 2026

Q & A: 82 Questions and Answers

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About ITIL ITIL-DSV Exam

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ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 2
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 3
  • Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 4
  • Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 5
  • Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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ITIL-DSV Related Exams
ITIL-4-Transition-JPN - ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版)
ITIL-4-Transition-German - ITIL 4 Managing Professional Transition (ITIL-4-Transition Deutsch Version)
ITIL-4-Transition - ITIL 4 Managing Professional Transition
ITIL-4-Specialist-Create-Deliver-and-Support - ITIL 4 Specialist: Create, Deliver and SupportExam
ITIL-4-Specialist-Create-Deliver-and-Support-JPN - ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版)
Related Certifications
ITIL Foundation Certification
ITIL Foundation Level
ITIL 4 Strategist
ITIL 4 Managing Professional
ITIL Practitioner Certification
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