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What is the duration of the ITILSC-OSA Exam
- Format: Multiple choices, multiple answers
- Passing Score: 28 marks
- Length of Examination: 90 minutes
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ITILSC-OSA Exam Entry Criteria
For those in need of training and testing for the ITILSC-OSA test, they should be holding the ITIL Foundation certificate, which is in ITSM and which must be provided to enable admission. In case you have any of these qualifications, you will be allowed to start preparing for the exam if you also have:
- Earlier versions of ITIL V2 Foundation including Foundation Bridge;
- ITIL Expert certification in ITSM, which needs to have been achieved through the Practitioner or Service Manager bridging process.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Access Management | - Identity and access control principles - Authorization and rights management |
| Event Management | - Event correlation and response - Event detection and filtering |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Operational Activities | - IT operations management practices - Monitoring and control activities |
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