Peoplecert ITIL V3 Foundation : CMS7

Highly similar to the real ITIL V3 Foundation exam

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question #1
Which of the following is NOT a benefit of using public frameworks and standards?

A. They are validated across a wide range of environments making them more robust
B. Knowledge of public frameworks is more likely to be widely distributed
C. They are always free ensuring they can be implemented quickly
D. They make collaboration between organizations easier by giving a common language

Question #2
Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?

A. The ECAB considers every high priority Request for Change
B. The ECAB will be chaired by the IT Director
C. Amongst the duties of the ECAB is the review of completed emergency changes
D. The ECAB will be used for emergency changes where there may not be time to call a full CAB

Question #3
Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

A. Continual Service Improvement
B. Service Strategy
C. Service Design
D. Service Operation

Question #4
Which of the following is an example of self-help capabilities?

A. Calls to the service desk to register standard changes
B. Software to allow programmers to debug code
C. A software update downloaded automatically to all laptops in an organization
D. Menu-driven range of facilities used to access service requests

Question #5
Major Incidents require?

A. Separate procedures
B. Less urgency
C. Less documentation
D. Longer timescales

Solutions: