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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 2: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 3: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 4: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 5: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 6: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 7: Integration | 8% - 12% | - System Connectivity
|
| Topic 8: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 9: Analytics and Reporting | 8% - 12% | - Business Analytics
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
A) Blackberry
B) Windows-Desktop
C) Android
D) Windows Mobile
E) IOS
2. As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
A) You apply company-lavel settings to a specific database.
B) You apply account-level settings to all databases.
C) You apply company-level settings to all databases.
D) You apply account-level settings to a specific database.
3. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Reserving material that has already been used for previous services
B) Pre-organizing spare parts to be taken to the physical of the job
C) Booking material for a specific service call and defined location
D) Defining which material, the customer needs to purchase before the technician can start the work
4. Which aspect of SAP field Service Management helps meet customers expectations for real time service? Choose the correct answer.
A) SAP Field Service Management Account Service
B) SAP Field Service Management Company
C) SAP Field Service Management Crowd Service
D) SAP Field Service Management Customer Self-Service
5. A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
A) You will need to buy an Internet-of-Things kit from Amazon.
B) You can develop integrations between these sensors and the FSM Cloud using APIs.
Solutions:
| Question # 1 Answer: B,C,D,E | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |


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