Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test : 2M00001A

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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 100
B) 50
C) 30

2. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Can host both outbound campaigns and communication, as well as. selfserviceapplications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
B) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
C) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
D) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.

3. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 100
B) 50
C) 30

4. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A) Ask if the customer has a marketing manager
B) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
C) Use facts and statistics from customer surveys to generate interest
D) Research the business to see if the prospect has a text chat or other means for contact on their website

5. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) US
B) Australia
C) India
D) New Zealand
E) Germany
F) UK
G) Canada

Solutions: