HP Servicing HP Desktops , Workstations , and Notebooks : HP2-H08

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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. What is the difference between a frontside bus (FSB) and Intel QuickPath?

A) QuickPath connects the memory controller to the I/O controller; FSB connects the CPU to the chipset.
B) QuickPath is a graphics controller bus; FSB is a CPU data bus.
C) QuickPath provides faster CPU data transfer speeds than the FSB.
D) QuickPath is a peripheral data bus; FSB is a CPU data bus.

2. A computer does not boot from a bootable USB storage device, although the computer can access the files on the storage device in Windows Explorer. What is the cause of this?

A) An incorrect boot order is set in the BIOS.
B) The device is locked from user access.
C) The USB port is defective.
D) Incorrect USB drivers are installed.

3. You have determined that a computer has a defective hard drive. What is the next step in the HP Six-Step Troubleshooting Methodology process that you should take?

A) Collect additional data
B) Develop an action plan
C) Evaluate the data
D) Implement preventive measures

4. Which element should be included in a report to HP?

A) a copy of the error log from the system BIOS
B) the reasons for the delayed start of onsite service
C) an explanation of the problem in high-level technical detail
D) the cause of the error and the parts replaced

5. During which step of the HP Six-Step Troubleshooting Methodology does part replacement occur?

A) Determine if the problem is solved
B) Develop and optimize an action plan
C) Execute the action plan
D) Implement preventive measures

Solutions: