Cisco Unified Contact Center Enterprise Design (UCCED) : 642-241

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?

A) 1 - Primary Distributor AW, 1 - Client AW
B) 2 - Secondary Distributor AWs
C) 1 - Primary Client AW, 1 - Secondary Client AW
D) 1 - Secondary Distributor AW, 1 - Client AW
E) 1 - Primary Distributor AW, 1 - Secondary Distributor AW
F) 2 - Client AWs

2. Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
B) to size the private network that is required between the Peripheral Gateway Side A and B
C) to size the visible network that is required between the Peripheral Gateway and the call router
D) to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow

3. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
B) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
C) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
D) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.

4. Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

A) Supervisor CTI OS or Cisco Agent Desktop user login
B) ConfigManager user access on Admin Workstation
C) WebView user login
D) service account login

5. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A) Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
B) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
C) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
D) Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
E) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.

Solutions: