Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

Question #1
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A. Avaya technical staff
B. Avaya Development team
C. Avaya Support
D. Avaya Professional Services

Question #2
An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A. It proposes, communicates, and agrees upon the detailed solution.
B. It documents the details, and quantifies the cost.
C. It is the final Invoice that serves as the formal contract acknowledgement.
D. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.

Question #3
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A. The model numbers of the existing contact center equipment
B. The Avaya solutions and services Avaya could offer
C. The design diagram for discussion with customer
D. The salaries of the executives In the meeting

Question #4
Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A. Agent Map
B. Avaya Agent Desktop
C. Avaya one-X® Agent Desktop
D. Avaya Contact Center Orchestration Designer

Question #5
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A. Voice and Multimedia Contact Server without Avaya Media Server
B. One-X Agent
C. Multimedia Contact Server only
D. Voice Contact Server only
E. Voice and Multimedia Contact Server with Avaya Media Server

Solutions: