Salesforce AP-207 : Energy and Utilities Cloud Accredited Professional

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
B) Create an opportunity, add products to it. then submit it to the MultiAppHandler class
C) Create a multi-site quote, add members to the quote, and add products for each site
D) Create quotes for each individual site and add products, then run multi-site batch jobs.

2. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
B) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
C) The billing system can query Salesforce every night to retrieve changes made to contacts.
D) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

3. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Payment reminders
B) Electronic funds transfers
C) Rate change notifications
D) Customer satisfaction surveys

4. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
B) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
C) Install the "Third Party Pricing Application" DataPack from the Process Library.
D) Duplicate the third-party pricing application prices into the Salesforce Price list.

5. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) Confirm customer entitlements for field service appointments.
B) See a list of all service and work types available in the system.
C) Check available field service time slots for the week.
D) Accurately confirm and verify customer details.

Solutions: