HP HP5-H10D : Delta -Selling HP PPS ServiceOne Services

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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A) One day after the HP base warranty expires
B) One day after expiration of the HP Care Pack Service
C) The HP Care Pack Services registration date
D) The date of the hardware purchase

2. When do HP Post Warranty Care Pack Services need to be registered?

A) within 10 days after purchasing the care pack
B) within 90 days after the purchase of the hardware
C) within 30 days after the expiration of the warranty
D) within 10 days after the purchase of the hardware

3. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Channel Services Network
B) Services360 Pro
C) HP Contractual Services
D) Aftermarket Channel Facilitation Program

4. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Accidental Damage Protection

5. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) Accidental Damage Protection
B) Availability in over 150 countries
C) 24 hour coverage, including holidays
D) An HP technician onsite next business day

Solutions: