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HP HP2-B117 : Selling Imaging and Printing Fundamentals

HP2-B117

Exam Code: HP2-B117

Exam Name: Selling Imaging and Printing Fundamentals

Updated: Jul 21, 2026

Q & A: 50 Questions and Answers

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HP HP2-B117 Exam Syllabus Topics:

SectionObjectives
Topic 1: Imaging and Printing Portfolio Fundamentals- HP imaging and printing product families
  • 1. Multifunction printers
    • 2. Laser printers
      • 3. Inkjet printers
        - Core printing technologies
        • 1. Printing methods and terminology
          • 2. Consumables and supplies
            Topic 2: Competitive Positioning and Sales Fundamentals- Sales positioning
            • 1. Recommending appropriate solutions
              • 2. Identifying customer benefits
                - HP competitive advantages
                • 1. Reliability and total cost of ownership
                  • 2. Product differentiation
                    Topic 3: Customer Needs Analysis- Customer environment evaluation
                    • 1. Home and small business scenarios
                      • 2. Enterprise printing requirements
                        - Solution recommendation
                        • 1. Matching products to customer profiles
                          • 2. Cost and productivity considerations
                            Topic 4: HP Printing Solutions and Services- Support services
                            • 1. HP Care Pack services
                              • 2. Managed printing concepts
                                - Value-added solutions
                                • 1. Workflow and document management
                                  • 2. Mobile and network printing

                                    HP Selling Imaging and Printing Fundamentals Sample Questions:

                                    1. What is an effective way of choosing HP imaging and printing products for a customer?

                                    A) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
                                    B) Match product features to the customer's needs to improve the way they work.
                                    C) Offer free training when selling HP imaging and printing devices.
                                    D) Sell products that offer the most functionality to fit within the customer's budget.


                                    2. What is a customer giving up when choosing non-HP supplies for use in HP printing
                                    devices? (Select two.)

                                    A) Printing speed
                                    B) Input and output capacity
                                    C) HP's promise of discounts on future purchases
                                    D) HP's promise of durability and reliability
                                    E) HP's promise of industry leading print quality


                                    3. What is the purpose of the pull-out keyboard on the HP flow MFPs?

                                    A) To provide an easier and faster way to enter information into the MFP control panel
                                    B) To provide access to custom features that is not available on the MFP touch screen control panel
                                    C) To enable use of the embedded word processor feature to create documents directly on the MFP
                                    D) To provide a way to edit or add text to a scanned document file


                                    4. What does the HP Embedded Web Server do?

                                    A) Automatically configures settings upon connection to the network
                                    B) Shows which devices are available for printing
                                    C) Automatically notifies the IT department when an imaging or printing device is in use
                                    D) Enables remote management of the imaging and printing device


                                    5. What makes an MFP more valuable than a printer with a separate scanner?

                                    A) The MFP takes up less space and can prioritize functions from multiple users.
                                    B) The MFP has a much lower cost per printed page, especially with color.
                                    C) The MFP has a highly engineered print driver that enables improved print quality.
                                    D) The MFP has fewer moving parts, and that means fewer paper jams.


                                    Solutions:

                                    Question # 1
                                    Answer: D
                                    Question # 2
                                    Answer: A,C
                                    Question # 3
                                    Answer: C
                                    Question # 4
                                    Answer: B
                                    Question # 5
                                    Answer: B

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